Booking Policy

Privacy Policy – State Pest Management

State Pest Management is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We may collect personal information necessary to provide pest control services, including but not limited to:

Name, address, phone number, and email address
Property and booking details
Payment and billing information
Information about pest issues, site conditions, pets, or safety considerations

Personal information may be collected via our website, online booking system, phone, email, or in person.

2. Use of Personal Information

We collect and use personal information for purposes including:

Processing bookings and delivering pest control services
Communicating with customers about appointments, services, and invoices
Complying with legal, regulatory, and safety obligations
Improving our services and customer experience

We will not use your personal information for purposes unrelated to our services without your consent, unless required or authorised by law.

3. Disclosure of Personal Information

We may disclose personal information to:

Employees and licensed technicians for service delivery
Third-party service providers (such as booking, payment, or IT systems)
Government authorities where required by law

We take reasonable steps to ensure third parties handle information securely and in accordance with privacy laws.

4. Data Security

State Pest Management takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Information is stored securely in electronic and/or physical form and is only accessible to authorised personnel.

5. Access and Correction

You may request access to, or correction of, your personal information by contacting us using the details below. We will respond within a reasonable timeframe, subject to legal requirements.

6. Cookies and Website Use

Our website may use cookies or similar technologies to improve functionality and user experience. You may disable cookies through your browser settings, however this may affect website performance.

7. Complaints

If you believe we have breached your privacy, you may contact us directly. We will investigate and respond promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Changes to This Policy

This Privacy Policy may be updated from time to time. The current version will be published on our website and applies to all information collected after the update.

9. Contact Us

State Pest Management
Phone: 1300 681 141
Email: Bookings@statepestmanagement.com
Website: www.statepestmanagement.com.au